Refund & Cancellation Policy

Cancellation Policy

How to Cancel

To cancel or reschedule your appointment, please:

• Call us at 831-400-9227
• Email us at info@fitevals.com
• Use your booking confirmation link to reschedule

Cancellation time is calculated from when we receive your cancellation request, not from your appointment time.

Rescheduling

You may reschedule your appointment free of charge with at least 12 hours notice. We're happy to work with you to find a new time that fits your schedule.

Refund Process

If you cancel with proper notice, refunds will be processed to your original payment method within 5-7 business days. Gift card purchases are non-refundable but can be transferred to another person.

Late Arrivals

If you arrive more than 15 minutes late for your appointment, we may need to reschedule to ensure we have adequate time for your test. This will be treated as a same-day cancellation and the $50 cancellation fee will apply.

Emergencies & Special Circumstances

We understand that emergencies happen. If you have an emergency or extenuating circumstances (illness, family emergency, etc.), please contact us as soon as possible. We'll work with you on a case-by-case basis.

Gift Cards

Gift cards are non-refundable but never expire. They can be used for any of our services and can be transferred to another person.

Service Cancellations by Fit Evaluations

If we need to cancel your appointment due to equipment issues, staff illness, or other unforeseen circumstances, you will receive a full refund or the option to reschedule at no charge.

Questions?

If you have questions about our cancellation or refund policy, please contact us:

Fit Evaluations
311 Soquel Ave
Santa Cruz, CA 95062
Email: info@fitevals.com
Phone: 831-400-9227