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Last Updated: November 8, 2025
12-Hour Cancellation Notice Required
To cancel or reschedule your appointment, please:
Cancellation time is calculated from when we receive your cancellation request, not from your appointment time.
You may reschedule your appointment free of charge with at least 12 hours notice. We're happy to work with you to find a new time that fits your schedule.
If you cancel with proper notice, refunds will be processed to your original payment method within 5-7 business days. Gift card purchases are non-refundable but can be transferred to another person.
If you arrive more than 15 minutes late for your appointment, we may need to reschedule to ensure we have adequate time for your test. This will be treated as a same-day cancellation and the $50 cancellation fee will apply.
We understand that emergencies happen. If you have an emergency or extenuating circumstances (illness, family emergency, etc.), please contact us as soon as possible. We'll work with you on a case-by-case basis.
Gift cards are non-refundable but never expire. They can be used for any of our services and can be transferred to another person.
If we need to cancel your appointment due to equipment issues, staff illness, or other unforeseen circumstances, you will receive a full refund or the option to reschedule at no charge.
If you have questions about our cancellation or refund policy, please contact us:
Fit Evaluations
311 Soquel Ave
Santa Cruz, CA 95062
Email: info@fitevals.com
Phone: 831-400-9227